What happens if the company goes out of business? That is the one thing that holds me back from giving it 5 stars.
I will try to not repeat the other reviewers.
You must have high speed internet for this to work, you can connect it to a landline but this works over you internet service and if the power does go out the calls are routed through your phone company and any charges will be billed to you by the phone company for the calls.
It only comes with 2 scout devices so if you need more than 3 phones you will have to buy extra scouts. This will not work with your phones without the scout.
Setup is OK, it was a little confusing but we were able to work through it.
It is a good system if you have a very dependable broadband internet but it only works as long as the broadband is working, if the internet goes down so does this unit.
Rating: 4 / 5

WARNING!!! WARNING!!! WARNING!!! Caveat Emptor!!!
I purchased a refurbished/used Ooma Hub off of Amazon.com’s Marketplace; however, when I tried to activate it online, the website said that the product has already been registered and to call their 1-800 number. I called them, and a support person asked me for the MAC Address. I explained to him what happened and then he asked me where I got the product. I told him where, and he said “Hold on let me speak to someone.” After a few minutes of waiting. He came back and said “We can’t help you. You need to call Amazon and find out who the previous owner’s name and address”. How would I know that?! I said “Well, doesn’t the fact that I physically own the product transcend previous ownership? Can’t you just wipe out the previous account?” He said “Well, we don’t know where you got the product, so we can’t help you. You need to call Amazon.”

This level of service is simply unacceptable. It’s their product, so they should support it. Just realize that when you register this product, you can only register once, and it’s non-transferable. I’m so disappointed with their service that I will not purchase another product from them again.

BTW: I work for one of the largest internet hardware companies in the world, and this company is successful because of its superlative customer support. I don’t see Ooma lasting too much longer as a viable company. Enjoy the “free” minutes while you can.

Rating: 1 / 5

Ok, I have to admit the idea is great. However, does anyone remember SUNROCKET? There was a huge outlay of cash/investment in the beginning as well that allows you multitude of features and unlimited calls. What happens when the company can’t support the number of users or if not many people invest in this device? How can this company support itself by selling such expensive device as its main source of income? Like a previous post, what happens after three years? Do the company start charging a fee? Just too many unknown makes me leery to jump in after the recent debacle with Sunrocket.
Rating: 3 / 5

Ooma is a terrific idea and it works great, but it is not for everyone. I’m not an early adopter as a rule, and I like to keep things very simple. Ooma is pretty simple and even I could hook it up in less than half an hour. (I’m hoping it’s as easy to disconnect.)

It works either with your existing landline and phone number, or without a landline.

It can work with your cordless phone, works with your fax, it has voice mail and it gives you a second phone line (without a second phone number).

911 service on Ooma is “less than reliable” according to Ooma, so if you don’t have a landline, you’ll need dependable cell service on the side.

Since Ooma works via the internet, if the power goes out or your ISP is out of service, Ooma doesn’t work. And Ooma doesn’t work with wireless internet.

Unlimited U.S. phone calls are included in your Ooma service, but international calls cost extra and you have to pre-pay.

My traditional phone service is fairly reliable, certainly more reliable than the power in our area which surges or goes out altogether whenever the wind blows. I have a rechargable phone card that costs me 3 cents a minute for U.S. long distance and a few cents more for international. Cell phones are not usable indoors in our area. So as simple and streamlined as Ooma is, it just isn’t for everyone. It isn’t for me. Sorry, Ooma.
Rating: 3 / 5

Ooma – what an odd name. Even after reading lots of reviews and visiting their web site, I still have to cut and paste the name.

International rates are not that palatable, and the fact that you have to prepay makes it even worse. I’m currently using Vonage and thought I could shave some expenses, switching to this thing, but it doesn’t seem likely. The international rates are higher than Vonage, and upfront payment for equipment and porting number is equivalent to many months of Vonage service (I’m paying $15/mon.) Anything can happen during that time, the company may go out of business, or be purchased, or competitors may offer a better deal, or the box may go dead, or some other event may change the costs of service. Taking into account how quickly this technology changes, it’s likely you’ll be left with an old box that you would like to change anyway by the time the initial investment is paid for itself. Paying upfront in this fast-paced market is usually a bad idea.
Rating: 3 / 5